Shipping Policy
The estimated delivery time depends on your country. Once your order has been shipped, you will receive a confirmation email with a tracking number. Please be aware that delivery times may be affected during holidays and sale periods.
Deliveries within the Netherlands2–3 business days
Deliveries within Belgium, Germany, Luxembourg and France3–5 business days
Deliveries within Europe4–7 business days
Deliveries outside Europe7–14 business days
Sale & Holiday SeasonDue to high demand during sale periods, orders are only confirmed after receiving a shipping confirmation email. It is possible that your order may be cancelled due to out-of-stock items. Please also be aware of longer delivery times during holiday periods — we are working to process your order as fast as possible.
Product AppearanceThe images on our website are for illustrative purposes only. Although we make every effort to display colours accurately, colours on your screen may slightly differ from the actual product. Packaging may also vary from what is shown in the images.
Processing GuidelinesAll products are processed in order of payment and availability. We will contact you if an item is out of stock or if additional verification is required. We aim to deliver all orders within 5 business days. Once your order is shipped, you will receive a tracking number by email. Please note that it may take up to 48 hours before tracking information is updated online.
International ShippingFor orders outside the EU, import duties and taxes may apply upon arrival in your country. These costs are entirely the responsibility of the customer. LE BRBR has no control over these charges and cannot predict what they may be. International orders may also be delayed due to customs clearance procedures.
Undeliverable or Refused PackagesIf a delivery is refused or cannot be delivered due to an invalid address, LE BRBR is not responsible for lost, stolen or misdelivered packages.
Inspection Upon ReceiptPlease inspect your order as soon as you receive your package. If products are not in the expected condition, contact us as soon as possible at info@lebrbr.com with your order number, contact details, a description of the issue and photo evidence.
Shipping Errors or Damaged ProductsIf you have received a wrong or damaged product, please contact us within 30 days of receiving your order at info@lebrbr.com. You are entitled to a free exchange or full refund. Refunds will be processed within 30 days of receiving the return.
Events Outside Our ControlLE BRBR is not liable for delays or failure to fulfill obligations due to circumstances beyond our reasonable control, including but not limited to fire, flood, severe weather, war, terrorism or government measures.